Support – Skoll Wallet
At Skoll Wallet, we support you throughout your crypto journey. We understand that the Web3 space can raise questions or unexpected situations, which is why we provide a reliable, human-centered support service grounded in our values of transparency, security and community commitment.
What type of help do we offer?
You can reach out to us when you need:
- •Assistance recovering your wallet using your seed phrase.
- •Help with sending, receiving or swapping cryptocurrencies.
- •Guidance on scheduled swaps or advanced app features.
- •Report technical issues, errors or application malfunctions.
- •Propose improvements or new features for the application.
- •Inquiries about the future $SKOLL token and its functionality.
- •Advice for enterprise implementations or business integrations.
Important:
Skoll Wallet operates as a non-custodial wallet. We will never request your seed phrase or private keys. Any such request made in our name is a scam attempt.
Official contact channels
Help Center (in development):
Detailed documentation, frequently asked questions and usage guides.
Social media:
What we don't do?
- We have no access to your funds and cannot manage them.
- We cannot cancel or modify transactions already executed on the blockchain.
- We do not store personal data or private user information.
- We do not provide assistance for other wallets (Phantom, MetaMask or others).
Basic recommendations
- Keep your seed phrase in a safe place. Without it, it will not be possible to recover your account.
- Make sure to use only our official platforms and channels.
- Never share your private keys, even if someone identifies themselves as part of the Skoll Wallet team.
We are here for you
We recognize that the crypto ecosystem can present challenges. Our mission is to make Skoll Wallet a protection tool, not an obstacle. For any questions, issues or proposals, contact us. We are available to assist you with genuine, direct and transparent support service.
Contact Support